SUL POLICIES

We want your experience to be smooth, enjoyable, and stress-free. Here’s everything you need to know about appointments, payments, and reminders.

Adjustments & Cancellations

We get it, life happens. If you need to reschedule or cancel, please give us at least 24 hours’ notice. Appointments canceled or rescheduled without 24 hours’ notice will incur a charge equal to 50% of the reserved service amount.
To secure your appointment, we may request a major credit card, debit card, or gift card at the time of booking.
Need to cancel or reschedule:
Email
Phone
Location

No-Shows

Non-cancellations or “NO-SHOWS” will be charged 100% of the original service booked.

Contact Us
A 3% service fee applies to all credit and debit card transactions. No fee is applied when paying with cash. Please note that we do not accept checks.

Appointment Reminders

As a courtesy, we make every effort to notify you of your appointment date and time. We will text or call to confirm your service one to two days prior to your appointment. We confirm 24 to 48 hours in advance because we know how easy it is to forget an appointment you booked months ago. However, it is your responsibility to remember your appointment dates and times and inform us if your contact information has changed.
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